Online Trading

For whom is this applicable to?

This is applicable to online trading customers.

I have forgotten my website password, how can I reset the same?

The website password helps you to log on to the web site. It needs to be changed every 14 days else it will expire. In case you have forgotten your website password, just follow the steps mentioned below:
a. Enter the Username and click on Forgot Password in the space provided on the home page.
b. You will be asked to answer two questions viz. your mothers’ maiden name and one randomly chosen question with four options for the answer. You will have two attempts to provide the correct answer. On answering all the three questions correctly you will be allowed to create a new password yourself.

In case you are not able to answer the questions in both the attempts then a query will be automatically posted and the password will be printed and couriered to you in 48 hours time. Kindly note that in a financial year, the first 5 times a password will be couriered free of cost, after which you will be charged a nominal amount of Rs. 25/- per courier.

What do I do if I want to change my website password?

a. To change your website password, click on My Account in the trading section.
b. You will be led to a screen where you will have to fill in the your Old password and then select a new password of your choice and confirm it once again.
c. Click on Submit. Your website password will get updated to the new one.

What do I do if the screen says my website password has expired?

For reasons of security of the Client's account, we have a system whereby the website password has to be changed every 14 days, else it expires. In case your website password has expired, kindly follow the steps mentioned below:
a. Click on My Account in the trading section.
b. You will be led to a screen where you will have to fill in your Old password and then select a new password of your choice and confirm it once again.
c. Click on Submit. Your website password will get updated to the new one.

Please note: The password created
- should be alpha numeric
- should have minimum 5 chars and maximum10 chars
- Must contain special characters like (-,_,@)
- Password can't be the same as username


Useful Links - NCDEX | MCX | NYMEX | KITCO | CBOT | CME | AGMARKNET | WORLD GOLD | FMC | KYC Regulations
BCE/TCM/CORP/0021, BCE Trading Member Id: 545, NCDEX/TCM/CORP/0479, NCDEX Trading Member id 00155, MCX/TCM/CORP/0479, MCX Trading Member Id 10440, NCDEX Spot Trading Member Id: 10040, SEBI registration no - INZ000044135